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Terms & Conditions — What You Agree to When You Open Your Account

We built 22bets for Malaysia, and these terms set out how your account works — what you can expect from us, what we need from you, and how…

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22bets Terms & Conditions — What You Agree to When You Open Your Account
POLICY CONTACT

How to Reach Us About Terms or Account Questions

If you have questions about these terms, need clarification on an account decision, or want to raise a dispute, our support team is here. We handle terms queries the same way we handle gameplay questions — quickly and directly. Reach us through live chat, email, or the help centre, and we'll walk you through the relevant section or escalate to our compliance team if needed.

Team online

Live Chat

Open the chat widget in the bottom-right corner of any page and ask about account terms, withdrawal policies, or dispute steps. Our team responds in minutes during business hours and will pull the exact clause you're asking about.

Email Support

Send your terms question to our support email with your account ID and a brief description of what you need. We'll reply within 24 hours with the relevant policy section and any account-specific context that applies to your case.

Help Centre

Browse our help centre for articles on account eligibility, withdrawal timelines, identity verification, and dispute resolution. Each article links to the exact terms clause it refers to, so you can see the full policy language alongside our plain-English explanation.

POLICY MECHANICS

Data Handling, Account Security and Your Control Over Information

We collect your registration details, payment information and gameplay activity to run your account, process deposits and withdrawals, and meet local compliance requirements.

What We Collect

When you register we collect your name, email, phone number, date of birth, and payment details for Touch 'n Go, GrabPay, Boost or FPX. During gameplay we log bet amounts, game sessions, deposits and withdrawals to maintain your transaction history and meet regulatory record-keeping obligations.

How Long We Keep It

Active account data stays on file as long as your account is open. After you close your account we retain transaction records for seven years to meet financial compliance standards, then delete them unless a legal hold requires longer retention. Session logs are kept for one year.

Who Sees Your Data

Your data is visible to our support team, compliance officers, and payment processors who handle Touch 'n Go, GrabPay, Boost and FPX transactions. We don't sell your information to third parties. If local regulators request records during an audit, we provide only what's legally required and notify you when permitted.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference, and measure which pages get the most traffic. You can block cookies in your browser settings, but some features like saved payment methods won't work without them. We don't use tracking pixels from ad networks.

Account Security

You're responsible for keeping your password secure and logging out on shared devices. We hash your password so even our team can't see it, and we require two-factor authentication for withdrawals over a set threshold. If you notice suspicious activity, change your password immediately and contact support.

Requesting Changes

Email us to update your contact details, request a copy of your stored data, or ask us to delete your account and associated records. We'll verify your identity and process most requests within 14 days. Deletion requests are subject to the seven-year retention rule for financial records.

Terms & Conditions FAQ — Your Rights, Our Policies

Below are the questions we hear most often about account terms, withdrawal policies, data rights, and dispute resolution. Each answer ties back to the relevant clause in our full terms document. If your question isn't covered here, reach out through live chat or email and we'll point you to the right section.

If we detect a terms violation — duplicate accounts, fraudulent payment details, or gameplay from a restricted region — we'll suspend your account, investigate, and notify you by email. Serious breaches may result in permanent closure and forfeiture of remaining balance. You can appeal any decision through our support channels.

Yes. Request account closure through support, and we'll process any pending withdrawals to your registered Touch 'n Go, GrabPay, Boost or FPX account within our standard timeframe. After closure we retain your transaction records for compliance but delete login access and personal identifiers after the retention period expires.

On your first withdrawal or when you reach a set threshold, we'll ask for a government-issued ID and proof of your payment method. Upload documents through your account dashboard and we'll review them within 48 hours. Verification protects both you and us from fraudulent transactions.

If we reject a withdrawal due to missing documents or suspected fraud, we'll explain the reason by email. You can provide additional proof or clarification through support. If the dispute isn't resolved, you can escalate to our compliance team, whose decision is final under these terms.

Yes, and using a VPN to bypass regional restrictions is a breach. We verify your location through payment details and IP address. If you're traveling and need temporary access, contact support before you log in so we can note your account and avoid an automatic suspension.

We can update these terms, but we'll notify you by email and post the revised version on this page with a clear effective date. Continued use after the update means you accept the new terms. If you disagree with a major change, close your account before the effective date.

You can request a copy of your stored personal data, transaction history, and session logs. Email support with your account ID and we'll send an export within 14 days. You can also request corrections to any inaccurate information or ask us to delete your data subject to our retention obligations.

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